REFUND & RETURNS POLICY

At SAVORA TRADING SDN. BHD., we aim to ensure customer satisfaction while maintaining food safety and quality standards.

1. Eligibility for Returns

Due to the nature of food products, returns are only accepted under specific conditions:

• Items received are damaged, defective, or incorrect
• Products are unopened, unused, and in original packaging
• Return request is made within 48 hours of receiving the goods

For safety and hygiene reasons, we do not accept returns for opened or consumed food items.

2. Return Process

To request a return:

1. Contact us via 📧 savora_trading@outlook.com or 📞 (+60)17-495 2529
2. Provide order number and details of the issue
3. Submit photo evidence (if applicable)
4. Await confirmation and return instructions

Unauthorized returns may not be accepted.

3. Refund Policy

• Approved refunds will be processed to the original payment method
• Processing time: 7–14 working days
• Shipping fees are non-refundable unless the issue is due to our error

4. Exchanges

We may offer replacement or exchange for:

• Damaged items
• Incorrect products delivered

Subject to stock availability.

5. Bulk / Wholesale Orders

For wholesale purchases:

• Returns are evaluated case-by-case
• Claims must be made within 48 hours of delivery
• Partial refunds or replacements may be offered depending on the situation