SHIPPING POLICY

SAVORA TRADING SDN. BHD. provides delivery services for both retail and wholesale customers across Malaysia.

1. Order Processing

Orders are processed within 1–3 working days after payment confirmation
Bulk or wholesale orders may require additional preparation time
Orders placed on weekends/public holidays will be processed next working day

2. Delivery Time

Estimated delivery timelines:

Peninsular Malaysia: 2–5 working days
East Malaysia: 5–10 working days

Delivery times may vary depending on courier service and location.

3. Shipping Charges

Shipping fees are calculated based on:

Order size and weight
Delivery location
Type of order (retail or wholesale)

Free shipping promotions may be offered periodically.

4. Bulk Order Delivery

For large or wholesale orders:

Delivery may be arranged via pallet, lorry, or special courier services
Delivery timelines and costs will be confirmed upon order

5. Order Tracking

Tracking details will be provided (where available) once the order is shipped.

6. Delivery Responsibility

Customers must provide accurate delivery details. We are not responsible for:

Incorrect addresses
Failed delivery attempts
Delays due to recipient unavailability

Additional charges may apply for redelivery.

7. Delays

We are not liable for delays caused by:

Courier disruptions
Weather conditions
High order volumes
External logistical issues

However, we will assist in resolving delivery concerns.

8. Contact Information

For delivery enquiries:

SAVORA TRADING SDN. BHD.
📍 2-02 & 2-03 (Level 2), Menara Manulife, 6, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur, Malaysia
📞 (+60)17-495 2529
📧 savora_trading@outlook.com